WordPress Support Plans
Starter
*$50 / Month
- 2 Business Day Response Time
- We'll Fix: Appearance Issues Caused By a WordPress, Theme, or Plugin Update
Business
*$125 / Month
- 1 Business Day Response Time
- We'll Fix: Appearance Issues Caused By WordPress, Theme, or Plugin Updates
- Weekly Staging Update Testing (Up to 5 Test Cases)
- Quarterly Website Optimization Reviews
Enterprise
Contact Us
- 24 Hour Response Time
- We'll Fix: ALL Issues Caused By WordPress, Theme, Plugin Updates, or Client Mistakes
- Weekly Staging Update Testing (Up to 10 Test Cases)
- Monthly Website Optimization Reviews
WordPress Website Design
We design beautiful responsive websites using the WordPress platform! A WordPress site is an excellent tool to promote your business and collaborate with your customers and team. A recent report stated that WordPress powers over 30% of the web and for good reason - even the White House has chosen the WordPress platform.
Managed WordPress Hosting
Let us show you how managed WordPress hosting should be! Our hosted sites are extremely fast and are much more secure than the competition! You've come to the right place if you want a host that offers a production AND staging site, fully manages ALL backups and updates, integrates with a CDN and configures caching, and MORE!
Frequently Asked Questions
If you are an experienced WordPress user, you understand that sustaining a WordPress site takes time. If an update causes an issue, you have to determine what the cause is, try to fix it yourself, or even request support from the plugin/theme developer. All of this takes your valuable time.
If you are NOT an experienced WordPress user, then having an expert on hand to sustain your website is invaluable. Sustaining a WordPress site without sufficient experience or technical background can be extremely challenging and time consuming.
Customers who have enrolled in a support plan also receive discounted rates on further web design services (Reference the pricing above).
Our rates are $100 an hour.
We bill month to month through Zoho Books. Once you subscribe, you will be given an account where you can see past invoices and manage your payment information.
You may cancel at anytime in your monthly billing cycle, however no refunds are available.
Customers can submit a ticket through our ticketing system.
We will ensure your website is optimized by doing the following:
- Running page speed tests to identify issues
- Ensuring that images are optimized
- Ensuring that the database is optimized
- Ensuring the client is installing quality (and correct) plugins
- Ensuring wp-cron is functioning properly.
- Checking for errors in the website logs.
- Making other recommendations
Appearance issues are defined as unintended changes to the layout of a page or a module, that was caused by a plugin or theme update. These types of issues are usually client side problems (CSS or JS) related. We will fix the issue, and/or coordinate with the plugin developer if necessary.
Staging update testing refers to installing WordPress, theme, or plugin updates in a staging environment, before the patch is installed on a production environment.
The updates are then tested using agreed upon specific test cases. Examples of test cases might be:
- Test out the store's checkout process
- Test single sign on
- Verify the appearance of the home page has not changed
This helps ensure that an issue related to an update is discovered and resolved before that update is installed on the production environment.
In the Starter and Business support plans, support is limited to issues caused by a WordPress core, plugin, or theme update. If we host your website, we can restore a backup. If you require further assistance, the hourly rate will be invoiced in accordance with your support plan.
In the Enterprise support plan, support extends to issues caused by a WordPress core, plugin, theme update, and client mistakes. This means that if a client breaks a portion of their website, we will fix it.
If you are an experienced WordPress user, you understand that sustaining a WordPress site takes time. If an update causes an issue, you have to determine what the cause is, try to fix it yourself, or even request support from the plugin/theme developer. All of this takes your valuable time.
If you are NOT an experienced WordPress user, then having an expert on hand to sustain your website is invaluable. Sustaining a WordPress site without sufficient experience or technical background can be extremely challenging and time consuming.
Customers who have enrolled in a support plan also receive discounted rates on further web design services (Reference the pricing above).
Our rates are $100 an hour.
We bill month to month through Zoho Books. Once you subscribe, you will be given an account where you can see past invoices and manage your payment information.
You may cancel at anytime in your monthly billing cycle, however no refunds are available.
Customers can submit a ticket through our ticketing system.
We will ensure your website is optimized by doing the following:
- Running page speed tests to identify issues
- Ensuring that images are optimized
- Ensuring that the database is optimized
- Ensuring the client is installing quality (and correct) plugins
- Ensuring wp-cron is functioning properly.
- Checking for errors in the website logs.
- Making other recommendations
Appearance issues are defined as unintended changes to the layout of a page or a module, that was caused by a plugin or theme update. These types of issues are usually client side problems (CSS or JS) related. We will fix the issue, and/or coordinate with the plugin developer if necessary.
Staging update testing refers to installing WordPress, theme, or plugin updates in a staging environment, before the patch is installed on a production environment.
The updates are then tested using agreed upon specific test cases. Examples of test cases might be:
- Test out the store's checkout process
- Test single sign on
- Verify the appearance of the home page has not changed
This helps ensure that an issue related to an update is discovered and resolved before that update is installed on the production environment.
In the Starter and Business support plans, support is limited to issues caused by a WordPress core, plugin, or theme update. If we host your website, we can restore a backup. If you require further assistance, the hourly rate will be invoiced in accordance with your support plan.
In the Enterprise support plan, support extends to issues caused by a WordPress core, plugin, theme update, and client mistakes. This means that if a client breaks a portion of their website, we will fix it.