WordPress Support Plans

Bronze

*$50 / Month

  • 2 Business Day Response Time
  • We'll Fix: Appearance Issues Caused By a WordPress, Theme, or Plugin Update
  • *Web Design @ $75 an Hour
    (Up to 4 Hours / Month)

Silver

*$125 / Month

  • 1 Business Day Response Time
  • We'll Fix: Appearance Issues Caused By a WordPress, Theme, or Plugin Update
  • **Web Design @ $65 an Hour
    (Up to 6 Hours / Month)

Gold

*$200 / Month

  • 24 Hour Response Time
  • We'll Fix: Any Issues Caused By a WordPress, Theme, or Plugin Update
  • **Web Design @ $50 an Hour
    (Up to 8 Hours / Month - 1st Hour Free)
*We reserve the right to quote a higher price based on a website's complexity
**Normal rate is $90 an hour

WordPress Website Design

We design beautiful responsive websites using the WordPress platform! A WordPress site is an excellent tool to promote your business and collaborate with your customers and team. A recent report stated that WordPress powers over 30% of the web and for good reason - even the White House has chosen the WordPress platform.

Managed WordPress Hosting

Let us show you how managed WordPress hosting should be! Our hosted sites are extremely fast and are much more secure than the competition! You've come to the right place if you want a host that offers a production AND staging site, fully manages ALL backups and updates, integrates with a CDN and configures caching, and MORE!

Frequently Asked Questions

Why do I need a support plan?

If you are an experienced WordPress user, you understand that sustaining a WordPress site takes time. If an update causes an issue, you have to determine what the cause is, try to fix it yourself, or even request support from the plugin/theme developer. All of this takes your valuable time.

If you are NOT an experienced WordPress user, then having an expert on hand to sustain your website is invaluable. Sustaining a WordPress site without sufficient experience or technical background can be extremely challenging and time consuming.

Customers who have enrolled in a support plan also receive discounted rates on further web design services (Reference the pricing above).

What are your web design rates?

Customers who have enrolled in the support plan receive discounted rates up to a certain amount of hours a month (Reference the pricing above). Once the defined hours at the discounted rates have been used, any further work that month is performed at the normal rate ($90 an hour).

How is billing handled?

We bill month to month through Zoho Books. Once you subscribe, you will be given an account where you can see past invoices and manage your payment information.

What is your cancellation policy?

You may cancel at anytime in your monthly billing cycle, however no refunds are available.

Something on my website isn't working, how can I request help?

Customers can submit a ticket through our ticketing system.

What does "we'll fix appearance issues" mean?

Appearance issues are defined as unintended changes to the layout of a page or a module, that was caused by a plugin or theme update. These types of issues are usually client side problems (CSS or JS) related. We will fix the issue, and/or coordinate with the plugin developer if necessary.

If I break something on my website, will you help me?

Support is limited to issues caused by a WordPress core, plugin, or theme update. If we host your website, we can restore a backup. If you require further assistance, the hourly rate will be invoiced in accordance with your support plan.

It is important for customers to test out changes on the staging site for this reason.

Why do I need a support plan?

If you are an experienced WordPress user, you understand that sustaining a WordPress site takes time. If an update causes an issue, you have to determine what the cause is, try to fix it yourself, or even request support from the plugin/theme developer. All of this takes your valuable time.

If you are NOT an experienced WordPress user, then having an expert on hand to sustain your website is invaluable. Sustaining a WordPress site without sufficient experience or technical background can be extremely challenging and time consuming.

Customers who have enrolled in a support plan also receive discounted rates on further web design services (Reference the pricing above).

What are your web design rates?

Customers who have enrolled in the support plan receive discounted rates up to a certain amount of hours a month (Reference the pricing above). Once the defined hours at the discounted rates have been used, any further work that month is performed at the normal rate ($90 an hour).

How is billing handled?

We bill month to month through Zoho Books. Once you subscribe, you will be given an account where you can see past invoices and manage your payment information.

What is your cancellation policy?

You may cancel at anytime in your monthly billing cycle, however no refunds are available.

Something on my website isn't working, how can I request help?

Customers can submit a ticket through our ticketing system.

What does "we'll fix appearance issues" mean?

Appearance issues are defined as unintended changes to the layout of a page or a module, that was caused by a plugin or theme update. These types of issues are usually client side problems (CSS or JS) related. We will fix the issue, and/or coordinate with the plugin developer if necessary.

If I break something on my website, will you help me?

Support is limited to issues caused by a WordPress core, plugin, or theme update. If we host your website, we can restore a backup. If you require further assistance, the hourly rate will be invoiced in accordance with your support plan.

It is important for customers to test out changes on the staging site for this reason.